Refund policy
Return and Refund Policy
Coleman’s Notes®
Last updated: September 2026
Coleman’s Notes supplies digital publications and downloadable educational and literary guides. Because our products are supplied digitally rather than as physical goods, they cannot normally be returned once they have been downloaded or accessed.
Digital Products
All Coleman’s Notes products are digital products supplied electronically.
By purchasing a digital product and requesting or accessing the download, you acknowledge that delivery of the digital content may begin immediately.
Once a digital product has been supplied, downloaded or accessed, we do not normally offer returns, exchanges or refunds simply because you have changed your mind or no longer require the product.
This does not affect your statutory rights.
Faulty, Corrupted or Incorrect Downloads
If a digital product is:
- corrupted or cannot reasonably be opened;
- materially incomplete because of a technical problem;
- materially different from the product described on our website; or
- not the product you ordered,
please contact Coleman’s Notes.
We will investigate the problem and, where appropriate, provide a replacement download, corrected file or refund.
Where a technical problem can reasonably be resolved by supplying a replacement or corrected file, we may offer this in the first instance.
Duplicate Purchases
If you accidentally purchase the same Coleman’s Notes product more than once, please contact us as soon as possible.
Where we can verify that a genuine duplicate purchase has occurred, we may refund the duplicate transaction.
Compatibility
Customers are responsible for ensuring that they have suitable software and equipment to open and use the digital file format stated on the relevant product page.
If you experience difficulty opening a Coleman’s Notes publication, please contact us and we will make reasonable efforts to help resolve the problem.
French Literature Collections and Other Bundles
Where a collection or bundle contains several digital publications, the collection is sold as a single digital product.
A refund will not normally be provided because a customer already owns one or more individual titles included within a collection, unless an error has occurred in the description or supply of the product.
Please check the titles included in a collection before purchasing.
Cancellation Rights for Digital Content
UK consumers normally have a 14-day cancellation period for many purchases made online.
Different rules can apply to digital content where the customer expressly agrees to immediate supply of the digital content and acknowledges that the right to cancel will be lost once supply begins.
Where applicable, the Coleman’s Notes checkout and digital-delivery process should obtain the appropriate consent before immediate digital delivery.
Nothing in this policy is intended to exclude or restrict any consumer rights that cannot lawfully be excluded.
Refunds
Where a refund is approved, it will normally be made to the original payment method.
The time taken for the refund to appear in your account may depend upon your bank, card provider or payment service.
Contact Us
If you have a problem with a Coleman’s Notes purchase, please contact us and include:
- your name;
- order number;
- email address used for the purchase;
- title of the product concerned; and
- a brief description of the problem.
We will aim to resolve genuine problems with digital purchases promptly and fairly.
Coleman’s Notes®
Great Books • Brighter Minds
READ • REFLECT • EXPLORE • UNDERSTAND
This Return and Refund Policy does not affect your statutory rights under applicable UK consumer law.